FAQ

What is your warranty?

- We offer 30-day warranty from delivery date

Are the boards new?

- TV boards are pulled from new TVs with cracked screens, damaged in shipping.
- Appliance boards are pulled from new appliances damaged in shipping (usually dents).
- Every board has been inspected by our technicians and is guaranteed to be 100% functional.

Where do you ship?

- We ship to Canada and USA from our warehouse in Canada

Are there any customs fees or tariffs for shipments going to USA?

- Yes, US residents are responsible for paying customs and tariffs.

How long before I receive my order?

- We do not ship to P.O. boxes
- The map shows approximate transit time (business days)

Do you charge taxes?

- We do not charge tax on shipments going to USA.
- We charge taxes on Canadian shipments only. Taxes will be calculated at the checkout.

I ordered wrong board, can I return it without paying restocking fees?

- Yes, we will not charge you any restocking fees no mater what the reason is!

How do I return a board?

- Just send us a message with your order number and let us know if you want refund or replacement. [Contact Us]

How to read Panasonic suffix?

Click here for details

How to perform software update on Sony main boards?

1. Download the firmware from Sony website.
2. Copy the firmware to a USB stick. IMPORTANT: follow Sony's instructions on how to format the USB stick (most likely FAT32) and where to copy the firmware (with or without directories), some newer high capacity USB sticks may not work properly.
3. Unplug the TV power cord from the wall for 5 minutes - don't skip this step.
4. Insert USB stick to the TV.
5. Plug the TV power cord back into the wall outlet
6. Wait 1 minute.
   • If RED standby light comes on then turn the TV on. Use power button on the TV. Press only once.
   • If GREEN light comes then go to next step.
7. Wait 10 minutes. The screen may be completely black and the TV will restart several times - that's normal.

At this point the install should be complete. If it didn't work then:

• try a different USB stick
• double check Sony's instructions for preparing and copying files onto the USB stick.
• start again from step 2